This unit involves the skills and knowledge required to manage a customer service gas business unit to meet the needs of its customer base.

It includes assessing, developing and implementing business, marketing and strategic plan for the gas business unit; communicating effectively with relevant person/s; managing the business unit personnel and setting and reviewing personnel key performance indicators (KPIs). It also includes completing relevant documentation, records and reports.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.
resources must include at least three (3) of the following:	appropriate/relevant persons materials, tools and equipment personal protective equipment (PPE) company workplace procedures equipment manuals training resources
appropriate personnel must include at least two (2) of the following:	organisation employees contractors maintenance persons appropriately experienced and qualified persons site security persons
appropriate personnel must include at least two (5) of the following:	other supervisors managers inter-company departments other utilities consultants council representatives government bodies/agencies producers transporters shippers customers landowners/traditional landowners
relevant documents must include at least four (4) of the following:	company business plans and marketing plans business projections budgets and forecasts profit and loss statements company standard operation and safety procedures/management plans and policies company forms and files WHS/OHS, legislation and codes of practice relevant government acts, regulations and codes of practice environmental legislative requirements quality assurance commercial agreements
records and reports must include at least two (2) of the following:	business plans and marketing plans key performance indicator (KPI) reports financial reports and forecasts monthly statements/invoices personnel reports lost time injury reports debtor/creditor reports

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures
Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders
Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures

Assessment Cover Sheet

UEGNSG122 - Manage a customer service gas business unit

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEGNSG122 - Manage a customer service gas business unit

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: